Print FAQ’s
If your question is not answered here, please contact us directly.
What type of paper do you use for the prints?
All prints are made using bamboo and cotton rag papers from Ilford and Hahnemühle.
Papers are lightly textured matte papers which produce brilliant colours and contrast and deep blacks, with a slightly warm undertone.
Papers used are museum grade, archival papers free of Optical Brightening Agents (OBAs), acid & lignin, This means prints wont prematurely yellow and fibres wont decay.
What is giclée printing?
It’s a type of inkjet printing using pigment inks which last longer than cheaper dye or solvent inks. Treated carefully these prints will last 75 years or more. Giclée is the highest quality printing method available today and is the standard used by galleries and museums.
You're based in Australia, but the prints are delivered from the UK/EU/USA. Why is that?
We work with leading fine art printers based in UK, EU, USA and Australia to fulfil orders worldwide.
This allows us to minimise production and shipping costs, offer more options such as framed prints and get your order to you quicker and safer.
That is why, depending on where you live your order will be shipped from the printer closest to you.
Our printer partners are carefully chosen for their commitment to quality and common values such as using sustainable business practices.
I’m not familiar with the sizes. What do they mean?
We appreciate different countries use different systems of measurement, so the below table is a guide to the sizes offered.
For framed prints the A size is the size of the print and the border. so the printed image itself is slightly smaller.
Metric Imperial
A1 59.4 × 84.1 cm 23 2/5 × 33 1/10 in
A2 42.0 x 59.4 cm 16-1/2 x 23-3/8 in
A3 29.7 x 42.0 cm 11-3/4 x 16-1/2 in
A4 21.0 x 29.7 cm 8-1/4 x 11-3/4 in
See the Print Size Guide for more information.
Do you offer framed prints?
Sure. You can choose from different framing options when ordering. Shipping is still free and this is a great way to ensure your print is protected
Can I order a print that is not in store or order a custom-made size?
Of course. All images on this website are available as prints and at any size. Please contact us to discuss what you’re looking for and arrange a quote.
What is your return policy?
Each print is made to order and are so we're not able to provide refunds or exchanges for change of mind. Please be sure of your purchase before ordering and feel free to contact us with any questions.
If however your print is damaged during transit or defective we will of course replace it for you at no cost. You will need to provide photographic evidence to show evidence of the damage to both the print and the packaging to do this, and claims for replacements will need to be submitted within 4 weeks of the estimated delivery date.
Please see our Shipping & Returns page for full details.
How long will it take to ship my print?
Each print is made to order, and sent to you within 3-5 days of ordering. Timing of when you will receive your print will vary on your location but will be approximately
Australia, UK, Europe or North America - 1 to 2 weeks
Rest of the World - Up to 4 weeks
How much is shipping?
It’s free. We do not charge for shipping for images in the print shop so the price shown is the price you pay. If however yours is a custom order we may need to charge shipping, though this will be quoted to you before purchasing so you will see the cost before accepting the quote and proceeding.
Shipping is also fully carbon neutral, tracked & insured.